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Navigating Telemarketing Compliance

By
Amelia H.
August 10, 2023
4
min read
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Navigating Telemarketing Compliance

Which Regulations for Phone Marketing Should Be Evaluated?

  • Telephone Consumer Protection Act (TCPA)
  • Federal Communications Commission (FCC) Regulations
  • Federal Trade Commission (FTC) Guidelines
  • Telemarketing Sales Rule
  • Truth in Caller ID Act
  • Cell Phone Telemarketing Laws
  • Do Not Call Telemarketing Laws
  • Call Monitoring and Call Recording Telemarketing Laws
  • Scripts and Required Disclosures for Telemarketing Law Compliance
  • Auto Dialer Telemarketing Laws
  • Predictive Dialer Telemarketing Laws
  • Compliance Training Requirements and Record Keeping
  • Ensuring Telemarketing Law Compliance: Record-Keeping Requirements
Which Regulations for Phone Marketing Should Be Evaluated?

Phone call compliance advising includes:

  • Telemarketing Laws and Call Center Compliance Training
  • Telemarketing Laws Training Acknowledgement Forms
  • Compliance Officer Job Description and Training for Telemarketing Laws
  • Ensuring Do Not Call (DNC) Compliance
  • Effective DNC Request Handling Protocols
  • Navigating Existing Business Relationships under Telemarketing Laws
  • Telemarketing Laws for Affiliates: Guidance and Interpretation
  • State-Specific Rules and Regulations
  • Business-to-Business Telemarketing Laws
  • Wireless Communication Rules and Guidelines
  • Scripting Consultation to Ensure Telemarketing Law Compliance
  • Call Monitoring and Recording for Compliance

Areas Covered in Telemarketing Compliance Consulting Audit Review:

  • FTC: Telemarketing Sales Rule
  • FCC: Telephone Consumer Protection Act (TCPA)
  • State-Specific Telemarketing Laws
  • Inbound Telemarketing Laws
  • Outbound Telemarketing Laws
  • Wireless Number Telemarketing Laws
  • Laws Regarding Monitoring and Recording
  • State Registration Requirements
  • Do Not Call (DNC) Telemarketing Laws
  • Safe Harbor Compliance Consulting Analysis

PACE-SRO METHOD

Phase 1

Before a PACE-SRO evaluation, the contact center firm will carry out a Self-Assessment utilizing the PACE-SRO On the Web Tool. The contact center firm will buy use of the PACE-SRO On the Web Tool from PACE in agreement with the cost structure established by PACE.

Phase 2

B2B Rocket's compliance subject matter expert will carry out a study of the Self-Assessment and the whole documentation uploaded to the digital tool. The study will aim at ensuring every document has been offered and to find out what data will likely be needed at the on-place audit.

Phase 3

B2B Rocket's specialized expert will carry out an on-site check to investigate and study all records, processes, education, and specialized information needed to finish the PACE-SRO confirmation as stated by the PACE-SRO qualification requirements.

PACE-SRO METHOD

Phase 4

Upon the consequences of the inspection, the compliance expert from B2B Rocket will either give back the inspection to the contact center business or offer a suggestion for accreditation to the PACE-SRO Panel. Additionally, B2B Rocket will provide a written file to the contact center's top management detailing the significant findings of the inspection.

Phase 5

In the situation that the inspection is handed over to the call center business, B2B Rocket will conduct an audit of changes and added data handed in as a result of the corrective process. This second inspection will be billed at an extra cost to the call center business. B2B Rocket will determine if the second inspection will necessitate another on-site inspection.

The business is able to arrange itself by having a full-time Officer and by finishing the Self-Assessment before engaging the auditor. If the business is not big enough to necessitate a full-time Officer, we suggest that somebody within the organization be appointed with the job of managing all issues for the organization so there is possession and competence within the organization for this significant necessity.

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Amelia H.

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